Delays in sealing of cases

Incident Report for Assently

Resolved

This incident has been resolved.

Posted Nov 02, 2023 - 13:26 CET

Monitoring

A fix has been implemented and we're processing all cases that were delayed. We expect all cases to be processed by noon CET.

Posted Nov 02, 2023 - 10:35 CET

Identified

An outage at one of our service providers is causing sealing of cases to be delayed. We are working with them to resolve the issue.

Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.

Posted Nov 01, 2023 - 22:30 CET

Investigating

We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.

Posted Nov 01, 2023 - 21:43 CET

This incident affected: Assently E-Sign.