tag:assently.statuspage.io,2005:/historyAssently Status - Incident History2024-03-29T06:22:53+01:00Assentlytag:assently.statuspage.io,2005:Incident/189933402023-11-02T13:26:25+01:002023-11-02T13:26:26+01:00Delays in sealing of cases<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:26</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:35</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we're processing all cases that were delayed. We expect all cases to be processed by noon CET.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> CET</small><br><strong>Identified</strong> - An outage at one of our service providers is causing sealing of cases to be delayed. We are working with them to resolve the issue. <br /><br />Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:43</var> CET</small><br><strong>Investigating</strong> - We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.</p>tag:assently.statuspage.io,2005:Incident/188365502023-10-18T17:58:39+02:002023-10-18T17:58:39+02:00Delays in sealing of cases<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:58</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>15:01</var> CEST</small><br><strong>Monitoring</strong> - Cases are currently sealing as expected, and the queue of cases that were affected by the incident have been processed. <br />We are still monitoring the situation.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>12:03</var> CEST</small><br><strong>Identified</strong> - An intermittent outage at one of our service providers are causing sealing of cases to be delayed. We are working with them to resolve the issue. <br /><br />Meanwhile, signed cases may be delayed in reaching the "finished" state, and may remain in the "signed" state until the issue has been resolved. Any cases that are signed during this timeframe will reach the "finished" state once the incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>10:25</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:16</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>Investigating</strong> - We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.</p>tag:assently.statuspage.io,2005:Incident/185652832023-09-21T14:00:02+02:002023-09-21T14:00:02+02:00Degraded performance on app.assently.com<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:16</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:assently.statuspage.io,2005:Incident/180106692023-08-01T00:01:15+02:002023-08-01T00:01:15+02:00[Scheduled] Maintenance of E-Sign infrastructure.<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>22:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>15:21</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/179656492023-07-27T00:00:14+02:002023-07-27T00:00:14+02:00[Scheduled] Maintenance of E-Sign infrastructure of Cluster 2. We do not expect any interruption in our shared E-sign infrustruture (app.assently.com).<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/179231872023-07-20T01:00:00+02:002023-07-21T16:58:29+02:00app.assently.com was down<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CEST</small><br><strong>Resolved</strong> - app.assently.com was unavailable due to underlying infrastructure issues.</p>tag:assently.statuspage.io,2005:Incident/178340192023-07-16T00:01:18+02:002023-07-16T00:01:18+02:00[Scheduled] Maintenance of E-Sign infrastructure<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>00:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:01</var> CEST</small><br><strong>Scheduled</strong> - Because of a service window at one of our suppliers, signed documents won't be immediately available when the last party signs and the cases won't reach status Finished. The cases will be processed as soon as possible. Parties and other stakeholders will get the notifications configured on the case as soon as the signed document is available. Callbacks will also be sent at that time. <br /><br />This interruption of service affects all E-Sign environments but only when the last party signs during the maintenance window. Problems can be reported to support@assently.com.</p>tag:assently.statuspage.io,2005:Incident/177194432023-06-29T23:00:12+02:002023-06-29T23:00:12+02:00[Scheduled] Maintenance of E-Sign infrastructure of Cluster 1. We do not expect any interruption in our shared E-sign infrustruture (app.assently.com).<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:22</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/175227532023-06-09T17:22:17+02:002023-06-09T17:22:17+02:00Email to the assently.com domain<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:22</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed and the incoming email flow has been restored.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:38</var> CEST</small><br><strong>Scheduled</strong> - Email to the assently.com domain might bounce due to maintenance work</p>tag:assently.statuspage.io,2005:Incident/175024192023-06-08T00:00:25+02:002023-06-08T00:00:25+02:00[Scheduled] Maintenance of E-Sign infrastructure<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>16:54</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/171938532023-05-09T23:00:37+02:002023-05-09T23:00:37+02:00[Scheduled] Maintenance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>17:04</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the Hosted CoreID service. Users of this service may experience brief interruptions during the maintenance window.</p>tag:assently.statuspage.io,2005:Incident/171997312023-05-09T23:00:00+02:002023-05-09T23:37:13+02:00E-sign app was partially unavailable because of an undergoing maintenance.<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> CEST</small><br><strong>Resolved</strong> - Because of an undergoing maintenance e-sign app might have been partially unresponsive or unstable during 23.00 - 23.20.</p>tag:assently.statuspage.io,2005:Incident/171287522023-05-03T09:27:18+02:002023-05-03T09:27:18+02:00Signing with BankID (Sweden) fails for some users<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:27</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:16</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> CEST</small><br><strong>Investigating</strong> - We are investigating intermittent failures to sign cases using Swedish BankID.</p>tag:assently.statuspage.io,2005:Incident/166647892023-03-27T23:30:19+02:002023-03-27T23:30:19+02:00[Scheduled] Maintenance of E-Sign and CoreID infrastructure<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>18:41</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/164038112023-03-10T01:00:26+01:002023-03-10T01:00:26+01:00[Scheduled] Maintenance of E-Sign infrastructure<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>01:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:14</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:assently.statuspage.io,2005:Incident/163133332023-03-01T13:13:35+01:002023-03-01T13:13:35+01:00CoreID is currently not operational which also affects signing with eids in E-Sign. We are investigating.<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:13</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:57</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:57</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:25</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:10</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:assently.statuspage.io,2005:Incident/162661522023-02-24T13:52:52+01:002023-02-24T13:52:52+01:00CoreID is partially unavailable<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:52</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:29</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:13</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>13:09</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:assently.statuspage.io,2005:Incident/162402922023-02-23T03:09:19+01:002023-02-23T03:09:19+01:00app.assently.com is down<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>03:09</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>01:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>00:51</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:40</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:24</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>23:20</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:assently.statuspage.io,2005:Incident/162274862023-02-22T00:19:26+01:002023-02-22T00:19:26+01:00app.assently.com is down<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>00:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:46</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:35</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:33</var> CET</small><br><strong>Identified</strong> - app.assently.com is currently unavailable.</p>tag:assently.statuspage.io,2005:Incident/159936032023-02-01T10:02:14+01:002023-02-01T10:02:14+01:00Some document conversions are failing in E-Sign<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented, affected documents will recover over the next couple of hours.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:51</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:19</var> CET</small><br><strong>Investigating</strong> - Conversion of some document types to PDF are failing in E-Sign, we are investigating.</p>tag:assently.statuspage.io,2005:Incident/159961972023-02-01T09:00:00+01:002023-02-01T14:58:51+01:00Inconsistent payload format for some case-event callbacks<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CET</small><br><strong>Resolved</strong> - On January 26th 22:00-01:00 and January 31st 22:00-February 1st 10:00 some case-event callbacks were sent with lowercased property names - causing some integrations to fail to process the payload.</p>tag:assently.statuspage.io,2005:Incident/157570002023-01-02T13:03:37+01:002023-01-02T13:04:24+01:00Degraded performance on CoreID<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>13:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:48</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:25</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>12:17</var> CET</small><br><strong>Investigating</strong> - Our quality systems are currently reporting degraded performance on CoreID. We are working on mitigation activities and status will be continuously updated.</p>tag:assently.statuspage.io,2005:Incident/140105362022-12-04T01:00:30+01:002022-12-04T01:00:30+01:00[Scheduled] System maintenance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>22:02</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:12</var> CET</small><br><strong>Scheduled</strong> - Sealing (finishing) of cases may be slow or delayed in the maintenance timeframe.</p>tag:assently.statuspage.io,2005:Incident/139327502022-11-29T14:10:50+01:002022-11-29T14:10:50+01:00Delays in sealing of cases<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>14:10</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:32</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring. Affected cases will be automatically processed and reach "finished" state within the next hour.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:23</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:20</var> CET</small><br><strong>Investigating</strong> - We are observing delays in sealing of signed cases. Cases currently remain in "signed"-state. We are investigating.</p>tag:assently.statuspage.io,2005:Incident/136692902022-11-24T22:40:45+01:002022-11-24T22:40:45+01:00Degraded performance on preview images<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>22:40</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>22:23</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>22:17</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>20:44</var> CET</small><br><strong>Investigating</strong> - Previews of documents may be slow to load or missing for logged in users. We are investigating.</p>